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FREQUENT ASKED QUESTIONS
Contactless Deliveries:
Baby’s Away offers contactless deliveries! We regularly communicate with local property managers, hotels, and Airbnb’s so we can have your equipment set up prior to your arrival. If you are more comfortable, simply request to have the equipment left on your front porch or another secure location. We coordinate with property owners to know when check-out is, we pick up the furniture prior to your departure.
Equipment Cleanliness:
It is in our upmost interest to keep all of our customers, community, and selves as safe from this global pandemic as possible. Following all CDC guidelines, we sanitize every nook and cranny before and after the equipment is delivered and returned. All linens, sheets, and highchair covers are washed through the washer and dryer before entering the house. We wear masks for every delivery, because we value the safety of our guests and employees.
Reservation Flexibility:
We understand the immense uncertainty during these times, so we are allowing reservations to be cancelled with a full refund with at least 24 hours notice prior to delivery. Payments are not processed until after the delivery is complete, giving you more flexibility to make changes as your plans also change. If you have a confirmed reservation and have simply changed your travel dates, please inform us so that we can adjust and stay prepared.
We thank you for your patience and understanding as we continue to evolve our business to best suit your travel and safety needs.
No delivery charge, but orders must be a minimum of $50.
Most deliveries and pick-ups occur between 9AM and 5PM, 7 days a week. Expectations are that the equipment is set up in the requested rooms prior to your arrival and picked up after your departure. We are extremely flexible for special arrangements.
All crib and pack’n play reservations include a mattress, mattress pad, and fitted crib sheet. Additional sheets are offered upon request.
Make absolutely sure that it is a FULL SIZE crib. Many hotels tell you that is it a crib, period, but it really is a portacrib (used for children under 6 months old) or a pack’n play. Ask for the thickness of the mattress, you want the thicker ones (5 inch), not the thinner ones (3 inch), we want your child to have a comfortable sleep. Lastly, be aware that hotels sometimes use adult-sized sheets for cribs. This is an extreme safety hazard and should be avoided as it poses strangulation hazard of babies. If they do not offer crib sheets, then it is an unsafe crib!
Full size crib dimensions are approximately 54”X30”X45”. Mattress is approximately 5” thick.
Portable crib dimensions are approximately 40”X26”X38”. Mattress is approximately 3” thick.
Unfortunately, we cannot install car seats due to liability reasons. However, most customers find the installation process to be quick and easy.
We are only human, we understand plans change, all we ask is you provide us with as much notice as possible.
